Users in Vietnam, Bangladesh experience slow upload from the mobile app

Resolved
Resolved

Monitoring shows that everything is working again after our network partner took action to correct the issue. Thank you for your patience.

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Søren Riis Mønsted
Recovering

We have a temporary solution in place and we are monitoring the system to see if it solves all problems. Please report to support@qarmainspect.com if you are still experiencing problems.

We will update this page when we have a confirmed solution.

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Søren Riis Mønsted
Investigating

Several users in Vietnam and Bangladesh experience that data is uploaded slowly from the mobile app.

We are working with our network partner to identify and solve the problem.

For most users, data is uploaded eventually, so our advice right now is to have patience and leave the app open. If the upload is not progressing for a period of 10 minutes, try to restart the app.

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Søren Riis Mønsted
Began at:

Affected components
  • App